The iconic Kempinski Lady in Red is the most attentive host for every moment of your stay. Any stay at a Kempinski property is so much more than exquisite buildings and outstanding facilities. It's the remarkable hosts and warm-hearted hospitality that really bring experiences to life. For more than a decade, every guest has been welcomed by a Kempinski Lady in Red, providing thoughtful, individual and intuitive assistance and expertise. Dressed in striking red, this impeccable host has unrivalled knowledge about the hotel and local area. 

When you stay at Kempinski Hotel Cancun, rest assured that you are in the very best hands with a Gent in Red, one of only four worldwide. Ruben Grajeda has helped guests at this property for nearly two decades, and now takes his specialized expertise to the next level with the Kempinski Touch.

From advising on the best places to shop to opening doors to rare experiences, helping to plan special surprises to organizing last minute requests, the Lady in Red is the perfect Kempinski ambassador. Dedicated to understanding each guest’s needs and making sure everything anyone could possibly require is effortlessly available, the Lady in Red will help create the most memorable trip for any guest.

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