Heather Hansen O'Neill is an international keynote speaker, behavioral expert, and author of Find Your Fire, Teams on Fire! and co-author of the new Amazon best seller Where’s the Office? Moving Today’s Leaders from What IS to What CAN BE.She is a two-time TEDx speaker, host of the popular podcast From Fear to Fire, and creator of L-FOCUS (Leadership for Our Children’s Ultimate Success). She is a corporate coach/facilitator presenting to corporations, associations and nonprofits on leadership, change and breakthrough performance. Her specialty is in helping leaders thrive during change. She stimulates vibrant energy, focus and action for those who want to collaborate effectively, lead change, and achieve massive results. Her mission is to open leaders’ minds and hearts to the possibility within them.
For the past 20 years she has helped clients from entrepreneurs of new businesses to Fortune 100 companies improve their relationships and lead more effectively in a rapidly changing business environment by creating deeper, more meaningful relationships in sales, marketing and customer service resulting in increased customer loyalty and overall profit. Her expertise in behavioral change has helped companies understand and appreciate diversity, release judgments and limitations, and enhance a feeling of inclusion and appreciation.
Programming & Workshops
Reporting Analysis: Conduct in-depth interviews with sales leaders to identify reporting needs and key performance indicators (KPIs). During this process, review existing report ecosystem and identify opportunities to improve the quality of information used to achieve KPIs. The interview will result in an analysis of the usability of existing data and make recommendations for eliminating manual entry and opportunities for report automation.
- More timely and accurate data
- Improved decision-making due to speed of automated reporting
- Streamlined processes.
System Review & Selection: Sales teams do not come “out of the box” and neither should sales technology. Sales technology should be reviewed for effectiveness and its ability to meet ever-changing needs. The assessment for improved software is designed to modernize reporting capabilities and raise the efficiency of the sales team, which is critical to remain agile. Knowing your requirements and trying to align it with right technologies can be a daunting exercise.
- Review current solutions utilized by sales organization
- Evaluate critical performance elements of a new system to align wants and must haves
- Document impact of data migration from existing system
- Enable integration into other business solutions such as property management systems, accounting, or reader boards
- Qualify the new technology solution to address your unique business needs
System Analysis - Health Check: The ecosystem of sales tools needs regular maintenance to function smoothly and operate at an expected performance level. The analysis of business processes is unique to the organization. This includes review of how and when data is input, milestones of the business processes and how the data integrity is protected. A unique scorecard to be utilized as preventative maintenance will be presented to your organization highlighting key findings.
- High performing sales and catering tool
- Management of duplicate accounts and contact
- Evaluation of automated workflows such as traces and lost business
- Potential data to be purged